Refund Policy

At Vorosa Bajar, we want you to shop with confidence. If you need a refund, we’ve made the process simple, fast, and hassle-free.

When am I eligible for a refund?

You can request a refund if:

• You received a damaged, defective, or incorrect product.
• The product is out of stock after your payment.
• A return request has been approved under our Happy Return Policy.

How do I request a refund?

To request a refund, contact us via:

• WhatsApp
• Facebook Messenger
• Live Chat
• Phone Call

Please provide your Order ID and a description of the issue. Our support team will verify your request and initiate the refund process immediately.

Refund Methods:

Refunds will be processed using the original payment method:

• bKash
• Nagad
• Visa/MasterCard

For Cash on Delivery (COD) orders, refunds will be sent through bKash or Nagad.

Refund Timeframe:

Once approved, refunds are generally processed within:

• 1–3 working days for mobile banking (bKash/Nagad).
• 7–15 working days for card payments (bank processing times may vary).

Partial Refunds:

If only part of your order qualifies for a refund, we will refund the amount for the specific item(s) that are eligible.

No Hidden Deductions:

You will receive the full refund amount unless there are additional charges for customer-caused damage or missing items.

We’re Here to Help:

Our support team is always available to guide you through the refund process and ensure everything goes smoothly.

Your trust matters to us, shop confidently with Vorosa Bajar, knowing you’re protected.